Privacy Policy

Customer Privacy Policy

We prioritize the protection of your personal data. This Privacy Policy outlines our practices regarding the collection, use, or disclosure of personal data, as well as the rights of data subjects under applicable data protection laws.

Collection of Personal Data We collect personal data directly provided by you through the following channels:

Membership Registration
Telephone
Email
Facebook Login
Google Login

Categories of Personal Data Collected

Personal Information: Such as full name, age, date of birth, nationality, national ID number, passport number, etc.
Contact Information: Such as address, telephone number, email address, etc.
Account Information: Such as user account details, usage history, etc.
Identity Verification Documents: Such as copies of national ID cards, copies of passports, etc.
Transaction and Financial Information: Such as purchase history, credit card details, bank account details, etc.
Technical Information: Such as IP address, Cookie ID, website usage history (Activity Log), etc.
Other Information: Such as still photos, moving images, and any other data classified as personal data under data protection laws.

Minors If you are under 20 years of age or have legal capacity restrictions, we may collect, use, or disclose your personal data with the consent of your parents or legal guardians, or as permitted by law. If we become aware that personal data has been collected from a minor without parental or guardian consent, we will promptly delete that data from our servers.

Methods of Personal Data Retention We retain your personal data in both hard copy (document) and electronic formats on the following servers:

Our company servers in Thailand
Our company servers abroad
Third-party server providers in Thailand
Third-party server providers abroad

Processing of Personal Data We collect, use, or disclose your personal data for the following purposes:

To create and manage user accounts
To deliver products or services
To improve products, services, or user experience
To handle internal company administration
For marketing and sales promotions
For after-sales services
To collect feedback
To process payments for products or services
To comply with Terms and Conditions
To comply with laws and governmental regulations

Data Retention Period We retain your personal data for as long as necessary while you are a customer or maintain a relationship with us, or for the period necessary to fulfill the purposes outlined in this policy. Retention beyond this period may occur if required by law. We will erase, destroy, or anonymize your personal data once it is no longer needed or when the retention period expires.

Rights of the Data Subject Under personal data protection law, you have the following rights:

Right to Withdraw Consent: You can withdraw your consent for the collection, use, or disclosure of your personal data at any time, regardless of whether consent was granted before or after the enforcement of data protection laws.
Right to Access: You may request access to and receive a copy of your personal data under our responsibility, as well as request disclosure of how we obtained your data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request the direct transmission of this data to another data controller where technically feasible.
Right to Object: You may object to the collection, use, or disclosure of your personal data at any time if processed under our legitimate interests (or those of a third party) or for public interest tasks.
Right to Erasure/Destruction: You can request the deletion, destruction, or anonymization of your personal data if you believe it was unlawfully collected, used, or disclosed, if it is no longer necessary for the original purpose, or following a withdrawal of consent or objection.
Right to Restriction of Processing: You may request the temporary suspension of data processing while we verify a rectification or objection request, or when data deletion is required by law but you prefer restriction instead.
Right to Rectification: You have the right to request that your personal data be corrected, kept up to date, complete, and not misleading.
Right to Lodge a Complaint: You may lodge a complaint with the relevant regulatory authorities if you believe our handling of your personal data violates applicable laws.

To exercise any of these rights, please contact our Data Protection Officer using the details provided at the end of this policy. We will respond to your request within 30 days of receipt. If a request is rejected, we will inform you of the reasons via channels such as SMS, email, telephone, or mail.

Cookies and Tracking Technologies To enhance your user experience, we use cookies and similar technologies to improve access to products or services, tailor advertisements, and track website usage. If you do not wish to store cookies on your computer, you can configure your browser to decline cookies before using our website.

Security of Personal Data We maintain data security standards based on confidentiality, integrity, and availability to prevent loss, unauthorized access, use, modification, alteration, or disclosure. We implement comprehensive security measures spanning administrative, technical, and physical safeguards regarding access control.

Personal Data Breach Notification In the event of a personal data breach, we will notify the Office of the Personal Data Protection Commission without delay and, where feasible, within 72 hours of becoming aware of it. If the breach poses a high risk to your rights and freedoms, we will notify you alongside remedial measures without delay via channels such as our website, SMS, email, telephone, or mail.

Amendments to the Privacy Policy We may update this policy periodically. Revised terms and conditions will be published on our website. This policy was last updated and became effective on May 28, 2022.

Privacy Policy of Other Websites This Privacy Policy applies solely to the products, services, and website usage offered to our customers. If you visit external websites via links on our platform, their data protection practices are governed by their respective privacy policies, for which we assume no responsibility.

Cookie Policy

This Cookie Policy explains the definition and usage of cookies on this website. Please review this policy to understand our practices regarding the collection, use, or disclosure of cookies, as well as your choices.

What Are Cookies? Cookies are small data files placed on your computer or device when you visit a website. They are sent back to the originating website on subsequent visits or to another site that recognizes them. Cookies ensure websites function properly or more efficiently, and provide insights to website owners.

Session Cookies: Temporary cookies active during your browsing session that expire when you close your browser.
Persistent Cookies: Cookies that remain on your device until they expire or are deleted, remembering your settings across multiple visits to enhance consistency and performance.
First-Party Cookies: Cookies set directly by the website you are visiting.
Third-Party Cookies: Cookies set by a third-party domain separate from the site you are visiting, such as analytics, content, or advertising providers.
Similar Technologies: Technologies storing information in your browser or device to share or store data, such as Flash cookies, HTML5, and other application software methods.

How We Use Cookies We collect website visit data through cookies or similar technologies for the following purposes:

To ensure continuous and secure user account sessions
To analyze your usage behavior on our website
To optimize performance and access to our services
To collect interest data and better respond to your user preferences

Types of Cookies We Use

Strictly Necessary Cookies: Essential for core website functionality and features, including user authentication and account fraud prevention. Without these cookies, requested services cannot be provided.
Analytical/Performance Cookies: Help us recognize and count visitors, as well as understand user interaction patterns to improve site functionality and navigation.
Advertising Cookies: Used to deliver relevant advertisements, limit ad frequency, and measure campaign effectiveness. These persistent cookies may share data with third parties or business partners based on your browsing history.

Your Cookie Choices You can manage or disable cookie preferences by adjusting your browser settings. Please note that disabling or deleting certain cookies may impact site functionality or features. For further details on managing, rejecting, or deleting cookies, visit www.allaboutcookies.org or your browser’s official support page.

Amendments to the Cookie Policy We may update this Cookie Policy periodically. Revised terms and conditions will be made available through our website.