Sustainability

So this code of conduct has clarity covering all the activities of the organization and is suitable with the economic, social and environmental changes, with a constant change, so the organization has a development leading to sustainability on the basis of balanced and sustainable growth under the serious supervision of the management. In addition, the relevant persons of all sides have confidence in the business operations of the organization. Therefore, the Company has applied the corporate social responsibility (CSR) of the seven main headings as guidelines for practice for the organization as follows:

1. Organizational Governance

The Company has determination to do business to success with integrity, honesty and transparency via the notice of the policy on social responsibility and announce to appoint the CSR working group to adhere to the principle of good governance, social ethics and sustainable growth of the Company. 

1.1 It has determination on social responsibility by announcing the policy on social responsibility in writing.

1.2 It shall implement for the organizational management to become transparent and accountable.

1.3 It shall build and maintain the organizational structure, work rules and regulations, organizational culture according to the suitable guidelines by applying the principle of social responsibility for practice. 

1.4It shall arrange to have the system of creating an incentive for its employees to boost the morale and spirits of working and the operation on social responsibility with efficiency.

1.5 It has a display of the results on using the budget, raw materials, natural resources and human resources with efficiency.

1.6 It has promoted female personnel and different ethnicities to hold the office within the organization fairly.

1.7 It shall consider the demand of the vested interests to create the balance on economics, society and the environment as follows:

• Shareholders

It has encouraged the shareholders to exercise their basic rights and determination to create maximum satisfaction to the shareholders considering sustainable growth and suitable compensation continuously, so the Company has laid out the guidelines on the treatment of the shareholders as follows: 

– Respect the right of the shareholders with equity to give priority to the recommendations by the shareholders to be implemented for results. 

–  Manage with efficiency, loyalty, transparency by using knowledge, ability, capability and skills on management in full capacity for Company’s growth and for suitable remuneration to the shareholders.

–  Reveal the data in the financial statement sufficiently and fully with the details on the operation and financial document to the shareholders correctly, transparently, clearly and fairly. 

• Employees

The employees are our valuable resources and have importance to the Company with contribution and impetus for the organization to achieve the target in doing business. Thus, the Company has a policy to take care of its employees to have good quality life with the employment condition that is fair, suitable fringe benefits and an opportunity to develop for advancement. It includes having the working condition that is safe and hygienic with the practical guidelines as follows:

–  Promote and develop the ability and capability of the employees continuously and regularly, so they can have job advancement and stability with equal job opportunity and without discrimination.

–  Give suitable compensation in commensurate with the knowledge, ability and responsibility and work product. 

– Provide suitable and consistent welfare as prescribed by law. 

–  Respect the privacy rights of its employees, including keeping the personal file of the employees confidential. 

–   Comply with the law and bylaws involved with the employees strictly. 

–    Arrange a good working environment and safety to life and property of its employees. 

– Treat its employees with politeness and respect individualism and human dignity.

– Appoint and transfer, including giving a reward and punishment with fairness, considering knowledge, ability and suitability of the employees as criteria.

– Give priority to development of potential of its employees by giving opportunity widely and regularly

–   Avoid any unfair action, which may have impact on security on the job of its employees or threat and pressure on their mental conditions 

–  Give its employees the right to file a complaint, in case of bad treatment according to the specified system and process.

– Listen to the opinions and recommendations of its employees at all levels with equity and equalitarianism. 

• Society and Community

–  Implement the activities to contribute to creativity and social development and community with regularity, so the society and the community where the Company is located has better life quality. 

– Take responsibility and adherence to conservation of the environment, including the local traditions, customs and cultures, where the Company is located.

– Respond quickly and efficiently towards the incident with impact on the environment, society and community due to the operation of the Company.

–  Build consciousness among the employees on the responsibility towards the society, community and the environment.

–  Perform and cooperate or control to have strict compliance with the intention of the law and regulations issued by the public sector.

• Public Sector

The Company has implemented the business to develop the progress of the country by adhering to the law, rules, regulations and relevant bylaws in compliance with the general traditions and cultures.

–  Deliver the relevant reports related to the government as prescribed by law. 

–  Cooperate in organizing activities with the public sector. 

–  Cooperate in compliance with the prescribed law.

• Customers 

The Company is aware of the satisfaction of the customers as priority. It presents its services in terms of honesty and straightforwardness. It shall produce quality goods with development of the product continuously so the customers can receive maximum satisfaction by designating the practical guidelines as follows:

–  Deliver the goods and provide the service with quality, rapid and corresponded to the demand of the customers at the fair price. 

–  Hold on to honesty and impartiality towards the customers. 

– Give information and news that is complete, correct and fair, not to distort facts on the customers. 

– Provide the system on receiving a complaint and recommendation from the customers related to the quality of the goods with explanation on the correct information to the customers.

–  Keep the secret of the customers and may not use it for self-interest or the involved people without justification.

• Suppliers and Trade Partners

The Company has a policy to build good business relations with the suppliers and trade partners by doing business on the basis of mutual support that is fair to both parties. Treatment of the suppliers and trade partners with equalitarianism, considering the maximum benefit of the Company, and it shall avoid the situation that may cause a conflict of interest, including compliance with the contractual burden strictly.

– Cooperate in exchanging the information that is beneficial in doing joint business. 

–  Hold onto integrity, honesty and impartiality.

–  Listen to the opinions and recommendations with correct explanations to the customers. 

1.8 The Company has the channel process in communicating between the organization and the vested interests to listen to the opinions and apply the information to supplement the resolution of the occurred problems.

1.9  The Company has encouraged participation of its employees at all levels in doing the activity on responsibility towards the society with efficiency. 

1.10 The Company has appointed the personnel with the power/duty on decision-making on various sectors of the organization, so as to create balanced responsibility. 

1.11 The Company has a follow-up on the operations, decision-making of the assigned personnel to make a decision on multiple sections of the organization to make sure that such the personnel have efficient decision-making.

1.12 The Company has a review and evaluation of the results on the organizational supervision leading to process improvement with efficiency.

2. Human Rights 

The world’s society is governed by virtue of the law or legal state (Rechtsstaat). In the area that the Company has come to operation would have a different tradition and custom, but we can live together by adhering to the principle of universal human rights, which the Company has designated the guidelines as follows: 

2.1 Provide inspection and evaluation of the status of the organization on the human rights covering all processes, designating the guidelines on the operations, evaluation on the impact, designating practical guidelines and follow-up. 

2.2   Consider and implement in the situation where there is a risk on human rights such as a political conflict, poverty situation, the activities involved with children, organizational corruption, unfair labor practice and security service of the area and property strictly.

2.3    Avoid participating in the violation of human rights directly and indirectly.

2.4 Designating the procedure on solving the problems from demanding fairness within the organization and the stakeholders.

2.5 Do not discriminate against all people groups especially the groups that require special care such as the children, women, the elderly and the disabled directly and indirectly.

2.6    Respect the right to privacy and the citizenship and politics of the stakeholders.

2.7   Respect the rights of economics, society and culture towards the stakeholders.

2.8  Respect the basic rights of working and may be implemented according to the prescribed law. 

3. Labor Practice

The personnel is considered as the important mechanism in doing business of the organization, so the Company has given priority to all of its employees, regardless of what part and section without prejudice. It encourages the personnel to have love, unity and mutual trust without fragmentation and treat each other with courtesy. We shall respect human dignity, and the Company has arranged the good environment and safety in working and pays the compensation with suitability and good fringe benefits are no less than that prescribed by the law. The designation to procure new innovations and technologies to support the working of all the employees in the organization with the labor practice as follows:

3.1 The Company aims to build good relations in hiring legally. There is planning of the manpower to avoid occasional hiring. It supports its employees to have participation in the activities of the Company, and opens an opportunity for the representatives of the employees to participate in solving the problem. The Company has a policy of no discrimination, management of the personnel under the legal framework and the bylaws on working. No lay-off, termination or dismissal without guidelines. It takes care and protects private information and privacy of its employees. It treats all groups of employees and all levels with equality, and may not do anything to take advantage of the business partner who is a supplier and employer on labor.

3.2  Arrangements of the hiring condition as prescribed by law covering the wages, working time, holidays, working safety. It focuses on suitability and balance between working and livelihood of its employees when compared with other industries with similar characteristics in the locality. 

3.3   The Company supports and provides convenience in setting up or grouping in the labor negotiations to maintain the benefits of its employees such as the committee of employee representatives, in which it performs the duty as the representative of the employees. They shall attend jointly with the management to make a consultation and bring the various problems from the operations to jointly consider solving it. However, the performance of duty by all the committees, the Company shall not use it as an excuse for a layoff, dismissal or discrimination absolutely, but it shall not join any group whatsoever both in the public and private sectors in support or persuasion for limiting universal freedom in the association and negotiations.

3.4 The Company gives priority on taking care of the health and safety of its employees, so it has prepared the handbook and set the policy on safety, vocational health and working environment. It has an analysis and assessment of the job risk, training and communication so the employees can apply correctly and safely. It shall provide the annual health examination on the job with a risk paid for by the Company. The Company respects the right of its employees to realize the correct information related to the risky job, and they can work safely by providing personal protective gear (PPE) according to the job characteristics.

3.5   The Company has given priority on personnel development, so it has prepared the annual training plan covering all groups and levels to increase the knowledge and ability to its employees. It is for sure that the new employees may be trained and given sufficient advice for performing the duty. It includes making the activity plan so the management and the employees have joint activity. Moreover, the Company has established guidelines on professional advancement for its employees with equity without discrimination.

4. The Environment

The Company is aware of the importance on energy conservation and the management of the environment by determining to create conscience on such the matter to its employees, so it has set the practical guidelines as follows:

4.1 Prevention of Pollution

– There is an indication issue and impact on the environment from the operation of the organization. 

–  It has inspection and recording on the issue of the important environmental issue and there is preparation on the report of the pollution volume and the method of treatment to the governmental agency as prescribed by the law.

– It has prevention of pollution and management of waste with suitability as prescribed by law.

-It has opened a channel for the community to realize the information on the management of the environment of the plant via the bulletin board in the community.

– It has a development and promotion to use the products and services that are friendly to the environment.

–  It does not use the banned chemicals and avoid the use of prohibited chemicals according to the international convention.

4.2 Sustainable Resource Use

–  The Company has an identification, inspection, recording and report on the use of electricity, water and other significant resources. 

–  The Company has implemented measures on the use of water and electricity resources with efficiency.

–  The Company has recycled its raw materials. 

– The Company has the management on using water resources to make sure that the water users from the same source can access it equally.

–  The Company is aware of creating conscience for its personnel to use the resources with sustainability.

4.3Mitigation and Adjustment towards the Change of the Climate

–  The Company shall promote using the energy-saving products, development of the products and the service job that uses the energy with efficiency. 

4.4 Prevention and Rehabilitation of the Natural Habitat

–  The Company has identified severe impact that may happen to the ecological system and biodiversity and setting up the measures to reduce or eliminate these impacts. 

–  The Company has implemented protection of the ecological system and accepted the burden on the environmental expense. 

–  The Company has avoided causing ecological loss and prepared the activity on rehabilitation of the ecology. 

–  The Company has implemented planning, design and implementation arising from the decision to use the land of the organization with minimum impact on the environment.

– The Company has encouraged purchasing and hiring from the supplier with development, improvement and process and technology that maintain biodiversity.

5. Fair Operating Practice

The Company adheres to the business operations on the ethical principle shall work with the group of all the stakeholders such as the public sector, trade partners, suppliers, trade competitors, various associations that the organization is a member and other groups with fairness. It covers the anti- corruption, participation in responsibility for the public in the wide circle, behavior with social responsibility, relations with other organizations and respect to the right in property to promote the positive results, which can be achieved by the organization leaders. It also includes taking responsibility throughout the scope of influence of the organization with the guidelines on the practice as follows: 

5.1 Anti-Corruption

For the prevention of the corruption and bribery the Company has designated guidelines on promotion and operation on anti-corruption by providing knowledge, creation of realization, training and encouraging the relevant parties of all sides to bring the anti-corruption practice into use, or report to the competent officials to apply the law upon encountering the corruption inside the organization. In addition, it encourages its employees, trade partners, organizational representatives, suppliers, etc. to report an operation that is consistent with the guidelines on anti-corruption of the organization.

5.2 Responsible Political Involvement

The Company shall not bring its capital or resource to support politics, politician and political party except in the case the law allows, but it shall be made with transparency. It shall designate the policy guidelines to educate and create realization to the employees suitably, and avoid helping the unsuitable politics and give true information without intimidation or coercion involving politics.

5.3 Fair Competition

As for promotion of fair competition, the Company shall do business to be consistent with the law and regulations on fair trade by designating the practical rule and other prevention guidelines. It encourages its employees to have realization, promotion of anti-monopoly and market dumping and not using social issues such as poverty to create a trade competition advantage. 

5.4  The Company shall promote social responsibility to the units in the value chain of the organization by promoting other organizations to bring the principle and issue of social responsibility to an applied use.

5.5The Company encourages the respect of intellectual property and local wisdom by designating the guidelines on inspection of legal use. It does not participate in the activity that violates the right to the property, piracy and violation of copyright, and there is compensation for the copyright received or used correctly and suitably.

6. Consumer Issue

The Company considers the consumer satisfaction by giving knowledge, correct information, justification, transparent and fair marketing, as well as the fair contract performance to the consumers and other customers based on,

6.1 Fair marketing, true information, no deviation and justified application of the contract without doing anything unclear, vague, concealed and deceitful information and misunderstanding. 

6.2 Considering the health and safety of the consumers as priority, including caring for the groups that need special care, preparation of the products and services in the condition that is safe to health, property and the environment of the consumers under the normal use conditions.

6.3 It supports creation of sustainable consumption, as it shall present the products and services that are beneficial to the adjustment of the format on consumption and a necessary change to reduce the impact on the society and the environment.

6.4 The Company shall review the complaint and improvement of the guidelines in response to a complaint.

6.5 The Company has designated guidelines to protect personal information and prevention of violation of privacy rights of the consumers.

6.6 The Company has prepared a machine maintenance plan with continuous improvement to help prevent service interruption.

6.7 The Company considers providing knowledge and realization to the consumers on the matter related to activity of the products and services.

7. Community Involvement and Development

The Company is part of the society and cannot be separated from each other. It has the burden to be responsible for development and return the profit to the community and society overall. So the Company can grow with sustainability along the social development, it considers as the duty and main policy to give priority to the activities of the community and society. It focuses on social development, community, the environment, religious patronage, creation and conservation of natural resources, including support on education to youth. It also supports the public activities with benefit to the deprived community to become a strong community that can be self-reliant with the following guidelines.

– It has prepared the plan/project community development with the representative of the organization and the community jointly implemented. It has followed up on the evaluation with such the plan must respect the rights and opinions of the community with maintenance of the community benefits. 

– Encouragement and support of education to the people of all levels in the locality and the groups that require special care, participation in the cultural and traditional activities. It also helps to disseminate the knowledge on human rights to the community and help on conservation of the cultural heritage and promotion of using local wisdom or community technologies. 

– Promotion and support on creating employment in the community. 

– Promotion and support on technological development with the low cost that can be easily made and help to generate income for the community, which is the development of the knowledge and community wisdom. 

– Promotion of ability to the local suppliers and give special interest to the deprived group in the community, including promotion on using the local resources with efficiency.

– Reaching understanding with the community on the production process of the Company to eliminate a negative impact on health with giving knowledge to the community on the dangerous disease and health threat, including the method of preventing various diseases.

– Avoiding an operation that makes the community has to depend on the activity of donation from the organization, which all the activities made jointly with the community have to evaluate the operation to indicate the thing to be developed/improved with sustainability. It may seek cooperation with other organizations to increase the strength of the community in exchange for the knowledge, skills and resources.